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Specialisation Verification Framework

Customer Advisory Committees

Free Keys To Diversity Course

ACQSC Training Modules

February, 2023

A free online course about Prudential Compliance has been developed by the Aged Care Quality and Safety Commission.

We’ve highlighted something you may need to pay attention to as a provider! Let’s this short video and reach out to us at any time if you have any questions or need any assistance!



Home care reports on SIRS

October, 2022

Serious Incident Response Scheme (SIRS) will extend to home care in December 2022. This video will lead you to the heart of SIRS reporting. Understand what to report and when to report and be prepared!

More Information:



Specialisation Verification

Criteria Overview

August, 2022

Providers who want to be verified as CALD service providers must meet 4 Tier Two criteria. From this video, you will learn what the criteria are and what they mean in practice. 

Useful links: Aged care provider guidance manual 

                        PICAC provider contact in your state (All states)

Dementia Awareness

Dementia Action Week

19th-25th September, 2022

Dementia affects nearly half a MILLION Australians, and the number is expected to increase.
A simple and small action may make a significant difference to someone living with dementia. If you are a care provider who wants to provide better care for your dementia clients, you will find a lot of good tips in this video.

Dementia care for CALD communities

August, 2022

It’s not easy to live with dementia, especially for CALD elders. Care providers, support workers or their friends may leave them isolated because they are lacking awareness of dementia. 

Watch this video to learn what you could do to make a change. 


Aged Care Reform: Governance

July, 2022

How do government policies affect your governance? Find out the most sustainable governing strategies for your organisation!

Aged Care Reform: Workforce

July, 2022

The new Labor government has plans to address workforce gaps and add security, dignity, quality and humanity to the new aged care Act, which will release in the future. Let’s look at the current changes and interpret how they affect your workforce.

Aged Care Reform: Home care

January, 2022

This video will focus on the first pillar-home care, while also explaining the new “support at home” program.


Debunking Covid-19 Vaccine Myths

October, 2021

There is a lot of misinformation, being spread about the vaccine. We are here to tell you the truth and answer any questions you may have. 

For fact sheets in various languages, click here. 


Mental Health Support for Community Groups

Seeking out mental health services and support can be difficult for individuals in the CALD community, LGBTQI+ community and those living with a disability. We have provided a list of services in WA specifically for these groups, along with tips for support.

Self Care, Following the Impact of the Pandemic, this Christmas

Christmas can be a difficult time for those who are grieving as a result of the Covid-19 pandemic. 

The Australian Centre for Grief and Bereavement have provided some tips for taking care of yourself, this holiday season. This video discusses these and provides various resources for support.

How to be Resilient as a Business

We have created a video containing quick tips to use as a guide for creating a resilient business amid all the change.

If your business model needs help, contact your local PICAC organisation.

Changes Ahead in Aged Care

In 2021, The Royal Commission handed down some findings about aged care. The commonwealth responded with the 5 pillars for aged care reform. We will create a series of info bites to help you understand how to prepare and what this means for your business in 2022.